If the past decade has taught higher education leaders anything, it is that they are no longer immune from transformations happening around them. The marketplace is more competitive. Students are thinking more like consumers. Higher education’s very value proposition is the target of constant critique. In order to meet the heightened expectations of today’s majority non-traditional student population, institutions need to address not only the content and the delivery mechanisms of their academic product, but the business processes used to support them.
 

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