Today’s student experience has numerous component parts all working in tandem to support, inform and drive learners toward success in achieving their goals. Where we once thought of the student experience exclusively through the lens of their classroom experience, and perhaps the clubs and dining opportunities available to them, this way of thinking doesn’t pass muster for today’s learners.

 

Both traditional and non-traditional learners expect a rigorous academic experience combined with a supportive and responsive bureaucratic experience. They’re used to shopping on Amazon, banking online and using Netflix. Accessing information is second nature for them, and making relevant information available to them on-demand is no longer a positive differentiator—it’s an expectation.
 

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