Institution: University of San Diego
Post date: 10/02/2017
Location: San Diego, CA


Job Summary:
The Student Technical Services Manager (STSM) has primary responsibility for coordinating and supporting technology services provided to both resident and non-resident students that are served by the ITS Help Desk and associated technical staff. The STSM also collaborates with the ITS Help Desk Manager to coordinate staffing for any Help Desk locations as well as manage shared tools and resources.

 

The STSM is responsible for managing support for a residential network and associated student desktop computing support services. The STSM is directly responsible for the management, training, and evaluation of an average of 30 Student Technology Consultants who primarily provide computer technology services to the general student population of over 8,000, as well as secondary support to faculty and staff. Functions include: establishment and oversight of student projects, student employee training and development programs, personnel management and marketing of available technology resources to students.
 

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